Emergency Services

Emergency Services

Storybook Farm Veterinary Hospital

634 Rowley Road, Victor, NY 14564
Business Hours: 585-924-7740
After Hours: 1-800-724-8567

Animal Emergency Hospital (VSES)

825 White Spruce Blvd. Rochester, NY 14623
24-Hours: 585-424-1277

Just like humans, our animal companions sometimes need emergency treatment. This can be because of an accident or injury, or sometimes just from the sudden onset of serious illness. We know how important it is to get these valued members of your family access to treatment as soon as possible.

At Storybook Farm Veterinary Hospital, we keep emergency appointment slots available during normal business hours, and we use a regional animal emergency hospital for after-hours and weekend emergencies.

To make an emergent appointment on weekdays and Saturdays, you can call Storybook at 585-924-7740 from 7:30 am through the end of the business day. After hours, Storybook’s on-call doctor can be reached at 1-800-724-8567 until 8:00 pm on weeknights and 5:00 pm on Saturdays to answers emergent questions about your pet’s health. Outside of these hours you will be referred directly to Veterinary Specialists and Emergency Service. During the telephone consultation our doctor on call will help you determine the urgency of your pet’s needs.

If our doctor determines your pet needs immediate care, you will be referred to Veterinary Specialists and Emergency Service. Their facility is fully staffed and equipped to handle emergency treatment and surgery at all hours. If your pet is treated at VSES, Storybook Farm will receive a copy of your pet’s labs and reports and will handle follow-up care as needed.

In the case of accident or traumatic injury, or sudden onset of serious illness, please contact Veterinary Specialists and Emergency Service directly at 585-424-1277. Note: It will be necessary for VSES to ask for payment for your pets’ consultation and treatment at the time that the care is provided. An idea of costs will be provided during the initial consultation.